拍摄遇到问题?Something off?

支持Support

先从权限、设备能力和录制状态开始排查。仍未解决时,我们会通过邮件协助你。 Start with permissions, device capabilities, and recording state. If that does not solve it, we can help over email.

常见问题Frequently asked questions

为什么看不到取景画面或录不到声音?Why can’t I see the viewfinder or record sound?

请打开 iPhone 的“设置”,找到“在场 / Here”,确认已允许相机权限;录制有声视频还需要麦克风权限。回到应用后重新进入相机。如果权限此前被拒绝,应用内的“打开系统设置”可以直接带你前往设置页面。 Open iPhone Settings, find Here / 在场, and make sure Camera access is enabled. Video with sound also requires Microphone access. Return to the app and reopen the camera. If you previously denied access, use “Open System Settings” in the app to go directly to its settings page.

为什么双摄或超广角不可用?Why is dual mode or ultra-wide unavailable?

前后镜头同步拍摄和超广角取决于具体 iPhone 型号、当前系统资源及摄像头组合。设备不支持某个组合时,在场会回退到可用的单镜头或受支持焦段,而不是伪造第二路画面。关闭其他正在使用相机的应用并重新打开在场,可能恢复暂时受限的能力。 Simultaneous front/back capture and ultra-wide availability depend on your iPhone model, current system resources, and camera combination. If a combination is unsupported, Here falls back to an available single camera or supported focal range rather than fabricating a second view. Closing other apps that are using the camera and reopening Here may restore a temporarily constrained capability.

为什么录制时不能交换画面、切换模式或打开设置?Why can’t I swap views, change modes, or open settings while recording?

这是为了让视频保持连续。录制或媒体正在处理时,在场会锁定前后画面交换、镜头模式和相关设置。停止录制并等待保存完成后,这些控制会重新可用。 This keeps the video continuous. Here locks front/back swapping, camera modes, and related settings while recording or processing media. Stop recording and wait for saving to finish; the controls will become available again.

电话或系统中断了录制,视频还能找回吗?A call or system event interrupted recording. Can I recover the video?

在场会尝试结束当前录制并保留已经成功写入的部分。只有文件完成写入并成功保存时,恢复结果才会出现在应用相册或你选择的“照片”图库中。严重中断、存储空间不足或系统终止进程时,文件可能无法恢复;请不要把尚未看到保存完成的录制视为已经安全保存。 Here attempts to finish the current recording and keep the portion that was successfully written. A recovered result appears in the in-app gallery or, if selected, Photos only after the file finishes writing and saving successfully. A severe interruption, insufficient storage, or process termination may make recovery impossible; do not treat a recording as safely stored until saving is complete.

照片和视频保存在哪里?Where are photos and videos stored?

拍摄结果先保存在设备上的应用空间,可从应用内相册查看。“同时保存到系统照片”设置启用且你授予“添加到照片”权限时,结果也会添加到系统“照片”图库。通过分享面板发送的副本由你选择的目标应用管理。 Captures are first stored in the app’s on-device space and can be viewed in the in-app gallery. When “Save to Photos” is enabled and you grant Photos add permission, results are also added to the system Photos library. Copies sent through the share sheet are managed by the destination app you select.

如何删除拍摄内容?How do I delete captured media?

应用相册目前用于查看与分享。要删除应用空间内的所有拍摄内容,请卸载应用;这通常会移除设备上的应用数据。已经保存到系统“照片”或分享给其他应用的副本,需要分别在对应位置管理。卸载不会删除已导出的副本,也不保证移除由系统与相关服务管理的备份。 The in-app gallery currently supports viewing and sharing. To delete all captures in the app’s storage, uninstall the app; this ordinarily removes its on-device data. Copies already saved to Photos or shared with another app must be managed in those destinations. Uninstalling does not delete exported copies or guarantee removal of backups managed by the system and associated services.

应用会上传或分析我的拍摄内容吗?Does the app upload or analyze my captures?

不会。应用没有账号、广告、分析 SDK 或媒体上传服务。拍摄内容在 iPhone 本地处理。只有启用“同时保存到系统照片”或使用系统分享面板时,所选内容才会进入你选择的目标。更多信息请阅读隐私政策 No. The app has no accounts, ads, analytics SDKs, or media upload service. Captures are processed locally on your iPhone. Selected content leaves app storage only when “Save to Photos” is enabled or you use the system share sheet. See the privacy policy for details.

仍然需要帮助?Still need help?

请邮件告诉我们你的 iPhone 型号、iOS 版本、当时选择的拍摄模式,以及问题发生前最后一步操作。不要附上你不愿分享的私人照片或视频。 Email us your iPhone model, iOS version, selected capture mode, and the last action before the issue. Do not attach private photos or videos you do not want to share.

talexdreamsoul@gmail.com